Job Description

Data Center Logistics ManagerBe a part of operating the world's largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale. As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks. To accomplish this, Logistics Managers:Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.Ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.Ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them.Allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting).Prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.Key job responsibilities:Logistics Operations LeaderIt is the manager's responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and qualityBuilding and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance laborDetermine timelines that meet business and customer expectations; ensure they are metPartnering with the management team to establish and maintain quality control standardsRemove roadblocks and obstacles for major initiativesLogistics Business LeaderIt is the manager's responsibility to act as a Logistics business leader by doing the following:The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective areaThe primary developer of team strategies, vision and goals for their team in alignment with the broader organizationEnsure operational practices are fully compliant with legislation and policyGenerate and/or filter information from higher levels of management to their teamsCreating, managing, and supporting recognition and communication programsLogistics People LeaderIt is the manager's responsibility to act as a logistics people leader by doing the following:Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiativesThe primary facilitator of team coordination and cohesionMaintain a strong focus on personal and team growth and developmentA strong supporter of projects outside of day-to-day operationsDistribute new opportunities fairly amongst the team when availableHold regularly scheduled 1:1's with a focus on personal developmentEnsure accountability and documentation on coaching opportunitiesOpening new requisitions and ensure bar is being raised with new internal hiresMust be accessible at all times via telephone, text, or similar instant messaging platformsMust be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations)Process ImproverThe manager shall be a champion of continuous improvement by:Proactively being a driver of process standardization and continuous improvement across the orgContributes to operational deployment plans outlining critical and best practice launch activitiesTeaching how to create documents, processes, tools and metrics that reflect outcomesConducts post-deployment evaluations to measure launch effectiveness (PDSA)Advises team members on process improvement strategiesAuditsThe manager will conduct monthly audits using a standardized checklistLead team meetings. The manager may also represent Logistics locally and/or globallyTravel between sites and across the cluster based on the need of the team and businessDesign and implement the risk assessment framework for the AWS transportation programAnticipate challenges/obstacles the transportation business would encounter while expanding geographiesManage overall compliance of the programResearch state/ local level fleet and driver regulations and ensure specific SOPs are in place

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