Job Description

Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every week.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and with a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin' time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do

We’re expanding our BD team with our first ever Partner Revenue Lead. Flip’s eCom/Retail vertical has seen 3x growth YoY, this role will support the business in saturating the vertical. Working closely with our two Founders, you will have the opportunity to build and expand our partnership footprint at the ground level. You’ll activate and grow relationships that drive measurable pipeline and revenue.

You’re joining a proven, venture-backed AI company with $10M+ in ARR and lead in the key vertical of one of the most important enterprise AI categories.

• Deep ownership and hands-on, owning new partnerships, define the growth plan, and execute effectively to source pipeline and revenues through our best partners
• Partner closely with Sales/Customer Success to support and accelerate deal velocity
• Build alignment with Marketing on initiatives that support co-marketing initiatives and partnership enablement
• Define and track metrics that measure partnership performance and revenue impact

What We’re Looking For

• 5 years in a partnerships role at a high-growth, SaaS start up (seed - series B)
• Proven track record of activating and growing partner relationships
• Understanding the eCom/Retail tech stack and how impactful those systems are and where Flip can support and offer opportunities to those businesses
• Self‑starter who’s hungry, humble and has awesome people smarts
• Builder mentality, you bring structure where little to none exists
• eCommerce/Retail & AI experience, and/or Customer Experience enablement tools
• Prior experience working in a founder‑led startup or company

Success Metrics

First 30 Days:

MEET, LEARN, SOURCE

• Meet with fellow Flippers who will be your primary points of contact and key to your ongoing success at Flip.
• Learn about Flip’s current products and pricing
• Deliver an elevator pitch, brief presentation, and product demo to the team internally.
• Introduce yourself to our strategic and top partners to establish yourself as the primary contact for the partnership
• Join key customer or prospect calls (or listen to recordings where appropriate) to familiarize yourself with our Ideal Customer Profile, customer discovery, product pitch, and sales process
• Deliver your first partner sourced deal or referral through diving firsthand into those conversations.

60 Days:

PRESENT, PROSPECT/SELL

• Deliver a product demonstration to a current or prospective partner, and (where applicable) continue to support your partners on demo calls or calls to pitch Flip.
• Present "State of the Partner" highlighting key opportunities and issues for one of your existing partners.
• Map out the broader ecosystem of partners including but not limited to e-commerce systems, Help Desk/CRM systems, CCaaS systems, Post-Purchase Systems to inform our partnership strategy (prioritization list for partner outreach and existing partners to drive further growth).
• Define the partner recruitment and partner launch/go-to-market playbooks that will continue to be further standardized and refined over time.

90 Days:

FORECAST, STRATEGIZE

• Tier existing partners and build the initial first year forecast for growth in number of partners and revenues (sourced or direct), and initial set of strategic goals for the function
• Conduct your first Partner Business Review (PBR) with a specified partner.
• Collaborate with top partner/s to complete the Partnership Growth Plan (PGP) that outlines the strategy to drive growth for our shared book of business.

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

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