Job Description

Lounge Bartender

Homewood Suites - Grand Rapids - GR HS LLC - Grand Rapids, MI 49503

Job Summary

To ensure a high level of guest satisfaction by attending to the beverage needs of the guests in an efficient and courteous way.

Responsibilities

• Set up bar, unlock liquor, prepare glassware, juices and garnish
• Accept drink orders in proper calling order to keep service at the bar at optimum level of service for our guests.
• Make and serve drinks to guests.
• Follow all procedures and policies regarding beverage controls as prescribed by standards.
• Ensure all drinks are rung up properly.
• Be fully responsible and accountable for an issued bank.
• Fill out liquor requisitions and supply list.
• Follow proper procedures for ringing guest checks and cash collecting procedures.
• Make sure established pars are maintained.
• Perform all side work duties according to side work schedules.
• Keep all bar areas neat and clean.
• Observe Clean-As-You-Go policy.
• Pick-up your bank and guest checks for prescribed area.
• Set up your bar.
• Break down bar, lock up liquor, and store fruit and juices properly.
• Make cocktails in accordance with beverage standards using the Berg system, standard jigger as applicable. NO FREE POURING!
• Attend department meetings.
• Work safely at all times.
• Be flexible in regard to work schedule.
• Report to work on time and in proper and clean uniform, including name tag.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations. Be up to date with all changes, new procedures and events.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Assist fellow associates in their jobs when able to improve daily operations of the hotel.
• Have knowledge about all emergency procedures and know how to act on them.
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
• When leaving the bar area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
• Report any unusual occurrences or requests to the manager.
• Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
• Must have a valid drivers license, Proof of insurance and pass as approved driver. (if applicable)
• Perform all other duties as assigned.

Physical Requirements

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping frequently

Reaching frequently

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision constantly

Hearing constantly

Talking constantly

Lifting/carrying up to 50+lbs.

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